aee999 Privacy Policy

2Information Collection

aee999 collects various types of information to operate its services properly. Below is a detailed explanation of the circumstances and types of information collected.

2.1 Information Collected at Registration

When you create an account at aee999, the following information is collected:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

2.2 Identity Verification (KYC) Information

The following documents may be required to verify your account and ensure the security of financial transactions:

• National ID card (NID) or passport copy
• Proof of address (utility bill, bank statement, etc.)
• Proof of payment method (bKash, Nagad, Rocket or Upay number)

2.3 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login and logout times and session duration
• Game history and betting information
• Financial transaction records (deposits and withdrawals)
• Navigation behaviour on the platform

3Purpose of Information Use

aee999 uses collected personal information only for legitimate and specific purposes. The main purposes of information use are listed below:

• Account management: For creating, verifying and properly managing your account.
• Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer.
• Providing customer support: To offer assistance via 24/7 live chat and email.
• Fraud prevention: To confirm authorised transactions and detect suspicious activity.
• Responsible gaming: To protect users by identifying patterns of excessive play.
• Promotional communications: To send information about bonuses and offers with your consent.
• Meeting legal obligations: To comply with applicable laws and regulations.
• Platform improvement: To analyse user experience and improve service quality.

4Information Storage and Protection

aee999 follows industry-standard security technologies and processes to ensure the safety of your personal information.

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transfers are secured through SSL encryption.
• Database Encryption: Stored personal information is kept in encrypted format.
• Firewall Protection: Advanced firewall systems to prevent unauthorised access.
• Regular Security Audits: Periodic audits to identify system vulnerabilities.
• Two-Factor Authentication (2FA): An additional security layer for account login.

4.2 Data Retention Period

Information for active accounts is retained for the entire duration the account remains active. Even after an account is closed, certain information may be retained for a period of time as required by legal obligations and dispute resolution needs. Financial transaction records are retained in accordance with applicable financial regulations.

5Sharing Information with Third Parties

aee999 does not sell your personal information to any third party. However, information may be shared in specific circumstances for service operations:

5.1 Service Provider Partners

• Payment processors: With bKash, Nagad, Rocket, Upay and banking authorities for transaction verification.
• Identity verification services: With authorised service providers to complete the KYC process.
• Technology service providers: For server hosting, cloud storage and security services.
• Game software providers: For operating games from providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI.

5.2 Disclosure of Information under Legal Obligation

Information may be disclosed under legal obligation in the following circumstances:

• Upon a valid request from a government or regulatory authority
• To comply with anti-money laundering (AML) laws
• Under a court order or legal process
• Upon request from relevant authorities for fraud investigation or crime prevention

All third-party partners operate under strict confidentiality agreements and are obligated to use the information received only for the specified purpose.

6Cookie Policy

The aee999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

6.1 Types of Cookies Used

• Essential cookies: Essential for operating the basic functions of the platform. These cannot be disabled.
• Functionality cookies: To remember your preferences (language, display settings).
• Analytics cookies: For analysing and improving platform usage.
• Security cookies: For fraud prevention and account protection.

You can manage cookies from your browser settings. Please note that disabling essential cookies may disrupt some platform functions.

7User Rights

aee999 respects the following rights of every user and provides assistance in exercising them:

7.1 Right to Know

Upon your request, we will inform you which of your information we hold, why it was collected, and how it is being used. This request can be made via live chat or email.

7.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. This can be done through account settings or via our support team.

7.3 Right to Stop Promotional Communications

You may stop receiving promotional emails or messages at any time. To do so, go to account settings and change your notification preferences, or contact us. However, important account and transaction-related messages will continue to be sent.

7.4 Right to File a Complaint

If you have any concerns about the protection of your information, please contact our support team first. We are committed to responding to your complaint within a reasonable time.

8Account Closure and Data Deletion

You may request to close your aee999 account at any time. The account closure process:

• All pending transactions will be settled before the account is closed.
• The account closure request must be made via live chat or email.
• The request will be processed after identity verification.
• Active account data will be deleted after closure.
• However, certain transaction records will be retained for a specified period as required by legal obligations.

Self-exclusion requests are also accepted as part of the responsible gaming programme. To learn more, visit our Responsible Gaming page.

9Protection of Minors

aee999 strictly provides services only to individuals aged 21 or above. Information from minors is not knowingly collected.

• Age is verified at the time of registration.
• If an account belonging to a person under 21 is identified, it is immediately closed and the related information is deleted.
• If you believe a minor has opened an account using your information, please notify us immediately.

10Policy Changes

aee999 reserves the right to update this Privacy Policy from time to time. When significant changes are made to the Policy:

• A clear notice will be published on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the page will be changed.
• For significant changes, users may be asked to provide their consent again.

Continued use of the platform after changes are published will be considered as acceptance of the new policy. Therefore, it is recommended to check this page regularly.